User Agreement

1. Parties

This User Agreement (“Agreement”) is executed between Dimuem İç ve Dış Ticaret A.Ş. (“D’muem” or “Company”) on one side, and the real or legal person (“User”) who visits, becomes a member of, or shops on the dimuem.com website on the other side.

Address: Acarlar Mah. 2. Cad. Acarkent Sitesi C251 No: 4 İç Kapı No: 1 Beykoz/istanbul, Türkiye

MERSİS Number: 0295133879500001

Phone: +90 538 388 16 14

E-mail: info@dimuem.com

2. Subject and Scope

The subject of this Agreement is to determine the terms of use for the User regarding the dimuem.com website, as well as the rights and obligations of the parties. Every User who visits, registers with, or places an order through the website declares that they have read and accepted this Agreement.

Detailed provisions regarding purchase transactions are governed by the Distance Sales Agreement and the Preliminary Information Form, which constitute integral parts of this Agreement.

3. Definitions

  • Website: The website publishing under the dimuem.com domain name and its subdomains.
  • User: Any person who visits or uses the Website in any manner.
  • Member: A User who has created an account on the Website.
  • Service: Product sales, membership, order tracking, and support activities provided by the Company through the Website.
  • Product: Cosmetic products offered for sale through the Website.

4. Membership and Account Security

Membership is established upon the User providing accurate and complete information as required. Persons under the age of 18 cannot become members or place orders.

The User is personally responsible for the confidentiality of the information used to access their account and for all actions performed using this information. A User who notices unauthorized use of their account is obligated to notify the Company immediately.

The User shall be held liable for any damages that may arise if the information provided by the User is contrary to the truth.

5. Rights and Obligations of the User

  • The User is obligated to use the Website in accordance with applicable legislation, this Agreement, and the principle of good faith.
  • Actions that hinder or complicate the operation of the Website or cause damage to the systems are strictly prohibited.
  • Website content cannot be copied, reproduced, or used for commercial purposes without the written consent of the Company.
  • The User is responsible for the lawfulness of any comments and content uploaded to the Website by the User.
  • Transactions cannot be conducted using personal or financial information belonging to others.

6. Rights and Obligations of the Company

  • The Company makes reasonable efforts to offer Services uninterruptedly and securely; however, temporary interruptions may occur due to technical glitches, maintenance, or force majeure events.
  • The Company may change the product range, prices, and promotional campaigns without prior notice. Changes do not affect sales contracts executed prior to that date.
  • The Company may suspend or terminate the membership of a User who acts in violation of the Agreement.
  • Product images displayed on the Website are for promotional purposes; minor differences arising from the manufacturer may occur in product packaging and appearance.

7. Intellectual Property Rights

All intellectual property rights regarding all content on the Website, including trademarks, logos, designs, text, photographs, videos, graphics, and software, belong to the Company or the respective right holders. These contents cannot be used, reproduced, distributed, or processed without the prior written permission of the Company.

The “d’muem” brand and all marks associated with it are registered trademarks or trademark applications of the Company.

8. Privacy and Protection of Personal Data

Personal data belonging to the User is processed in accordance with the Law No. 6698 on the Protection of Personal Data and relevant legislation. For detailed information, you may review the KVKK Privacy Notice and Cookie Policy pages.

The dispatch of commercial electronic communications relies on the consent obtained under Law No. 6563 and the Commercial Electronic Message Management System (İYS) legislation. The User may withdraw this consent at any time.

9. Limitation of Liability

The Company cannot be held liable for damages resulting from internet connection issues, disruptions caused by third-party service providers, or force majeure events.

Content on the Website is for general information purposes only and does not constitute medical advice. Products are cosmetic items and cannot be used for the diagnosis, treatment, or prevention of any disease. Users with skin sensitivities or conditions are recommended to consult a physician prior to use.

This article does not limit liabilities arising from defective goods under consumer protection legislation or liabilities arising from mandatory legal provisions.

10. Amendments to the Agreement

The Company may unilaterally amend this Agreement. Amendments enter into force on the date they are published on the Website. The User’s continued use of the Website after the amendments signifies their acceptance of the updated text.

11. Termination

The User may request to terminate their membership at any time. The Company may terminate the membership by issuing a notice in the event of a violation of the Agreement or applicable legislation.

In the event of termination, records required to be retained by law will continue to be preserved for the relevant legally mandated periods.

12. Dispute Resolution and Jurisdiction

In disputes arising from the implementation of this Agreement, Consumer Arbitration Committees and Consumer Courts are authorized within the framework of the monetary limits announced annually by the Ministry of Commerce pursuant to Law No. 6502 on Consumer Protection.

Consumers may submit their applications to the arbitration committee or court located at their place of residence or where the transaction was conducted. For Users who do not qualify as consumers, the Courts and Execution Offices of Istanbul (Anadolu) shall have jurisdiction.

13. Enforcement

This Agreement enters into force when the User begins using the Website or creates a membership, and remains valid between the parties indefinitely.

Last updated: August 3, 2026