User Agreement

1. Parties

This User Agreement (“Agreement”) is concluded between Dimuem İç ve Dış Ticaret A.Ş. (“D’muem” or “Company”) on one hand, and any natural or legal person (“User”) who visits dimuem.com, becomes a member, or makes a purchase through the website, on the other hand.

Address: Acarlar Mah. Acarkent Sitesi, Dimuem Ofisi, Beykoz/İstanbul
MERSIS No: 2951338795
Email: info@dimuem.com

2. Subject and Scope

The subject of this Agreement is to determine the terms of the User's benefit from the dimuem.com website, and the rights and obligations of the parties. Every User who visits the site, becomes a member, or places an order declares that they have read and accepted this Agreement.

Detailed provisions regarding purchase transactions are regulated in the Distance Sales Agreement and Preliminary Information Form, and these documents are an integral part of this Agreement.

3. Definitions

  • Site: The website publishing under the dimuem.com domain and subdomains.
  • User: Any person who visits or uses the Site in any way.
  • Member: A User who has created an account on the Site.
  • Service: Product sales, membership, order tracking, and support activities offered by the Company through the Site.
  • Product: Cosmetic products offered for sale through the Site.

4. Membership and Account Security

Membership is established when the User provides the necessary information accurately and completely. Persons under 18 years of age cannot become members or place orders.

The User is personally responsible for the confidentiality of the information used to access their account and for all transactions carried out with this information. The User who notices unauthorized use of their account is obliged to notify the Company immediately.

The User is responsible for any damages arising if the information provided by the User is untrue.

5. User’s Rights and Obligations

  • The User is obliged to use the Site in accordance with applicable legislation, this Agreement, and the rule of good faith.
  • Actions that hinder, complicate, or damage the operation of the Site or its systems are prohibited.
  • Site content cannot be copied, reproduced, or used for commercial purposes without the Company's written permission.
  • The User is responsible for the legality of comments and content uploaded to the Site by the User.
  • Transactions cannot be carried out using another person's personal or financial information.

6. Company’s Rights and Obligations

  • The Company makes reasonable efforts to provide services continuously and securely; however, temporary interruptions may occur due to technical malfunctions, maintenance, or force majeure.
  • The Company may change product variety, prices, and campaigns without prior notice. Changes do not affect sales contracts concluded before that date.
  • The Company may suspend or terminate the membership of a User who violates the Agreement.
  • Product images on the Site are for promotional purposes; there may be minor differences in product packaging and appearance due to the manufacturer.

7. Intellectual Property Rights

All intellectual property rights over the content on the Site, including brands, logos, designs, texts, photographs, videos, graphics, and software, belong to the Company or the relevant rights holders. This content cannot be used, reproduced, distributed, or processed without the prior written consent of the Company.

The “d’muem” brand and all related marks are registered or pending trademarks of the Company.

8. Privacy and Protection of Personal Data

Personal data belonging to the User is processed in accordance with the Personal Data Protection Law No. 6698 and relevant legislation. For detailed information, please review the KVKK Disclosure Statement and Cookie Policy pages.

Commercial electronic message sending is based on consent obtained within the scope of Law No. 6563 and the Message Management System legislation. The User may withdraw this consent at any time.

9. Limitation of Liability

The Company cannot be held responsible for damages arising from internet connection issues, disruptions caused by third-party service providers, and force majeure events.

The content on the Site is for general information purposes and does not constitute medical advice. Products are cosmetic products and cannot be used for the diagnosis, treatment, or prevention of diseases. Users with skin sensitivity or problems are advised to consult their physician before use.

This article does not limit liability for defective goods arising from consumer legislation and liabilities arising from mandatory provisions.

10. Agreement Modifications

The Company may unilaterally change this Agreement. Changes become effective on the date they are published on the Site. The User's continued use of the Site after the changes means acceptance of the updated text.

11. Termination

The User may request to terminate their membership at any time. The Company may terminate membership by notification in case of violation of the Agreement or legislation.

In case of termination, records required to be kept by law will continue to be stored for the relevant periods.

12. Dispute Resolution and Authorized Court

In disputes arising from the implementation of this Agreement, the Consumer Arbitration Committees and Consumer Courts are authorized within the monetary limits announced annually by the Ministry of Trade in accordance with the Consumer Protection Law No. 6502.

The consumer may submit their application to the arbitration committee or court in their place of residence or where the transaction took place. For Users who do not have consumer status, the Istanbul (Anatolian) Courts and Enforcement Offices are authorized.

13. Effectiveness

This Agreement enters into force when the User starts using the Site or creates a membership, and is valid indefinitely between the parties.

Last updated: August 3, 2026